Khiliad on Technology Services 4: What We Actually Offer Public Sector Buyers

The government has been clear: 2026 is the year public sector AI adoption moves from strategy to delivery. We've been named as a supplier on the TS4 framework under Lot 1 and Lot 5a, with 11 catalogue items designed to help public sector organisations do exactly that.

Khiliad has been named as a supplier on Crown Commercial Service's Technology Services 4 framework (RM6190), under Lot 1 (Technology and Digital Consultancy Services) and Lot 5a (Application and Data Management - Lower Value and Complexity).

That's the formal announcement. Here's what it actually means.

What Technology Services 4 is and why it matters right now

Technology Services 4 is the UK Government's primary framework for buying technology and digital services. It replaced Technology Services 3 in December 2025 and is expected to run for up to eight years.

The timing is significant. The government's AI Opportunities Action Plan is now a year in. The AI Playbook for the UK Government has landed. The Digital Government Roadmap is pushing every corner of the public sector towards practical AI adoption. 2026 is being described as the year the public sector moves from AI strategy to delivery.

TS4 is one of the main procurement routes through which that delivery will happen.

For public sector organisations - central government, local authorities, NHS bodies, education, charities, blue light services - it provides a compliant, pre-approved route to procure everything from strategic consultancy to working software, without running a full procurement from scratch.

The framework is structured around six main lots and three lower-value and complexity lots. The lower-value lots (3a, 4a, and 5a) were specifically introduced to make it easier for smaller, specialist suppliers to compete and for buyers to run faster, lighter-touch competitions for focused projects.

That's exactly where we sit.

Why we applied for Lots 1 and 5a specifically

We didn't apply for every lot going. We applied for the two where we can do our best work: helping organisations get clarity on their technology and AI challenges (Lot 1), and building the systems that solve them (Lot 5a).

The lower-value and complexity designation of Lot 5a isn't about capability - it's about proportionality. These lots are designed for focused, well-scoped engagements where a specialist team can deliver real outcomes without the overhead and governance burden of a multi-year transformation programme.

That suits how we work. Fixed prices, senior delivery, clear scope, working outputs.

Lot 1: Technology and Digital Consultancy

Lot 1 covers strategic and advisory work. Our catalogue items here are for organisations that need clarity before committing to a build, a procurement, or an AI strategy.

Digital & AI Maturity Assessment (Core)

An independent review of your technology estate, digital maturity, and AI readiness. Designed for organisations without a dedicated CTO or technical leadership team who want an honest picture of what's working, what isn't, and what to prioritise.

You get a scored maturity model, a clear view of how your systems fit together, visibility into where time and effort are being wasted, and a short prioritised roadmap you can act on.

Timeline: 1–3 weeks. From £3,000.

Digital & AI Maturity Assessment (Deep)

Builds on the core assessment with a deeper look at governance, accountability, supplier management, and how AI and technology decisions are really being made across your organisation.

For organisations that need more confidence around risk, compliance, and long-term impact - particularly those considering ISO 42001 certification or working in regulated environments. From £7,500.

AI Readiness & Automation Opportunity Assessment

A practical assessment of where automation or AI would deliver genuine value in your operations - and where it wouldn't.

Most organisations don't need cutting-edge AI. They need the boring stuff done better: less manual data entry, fewer handovers, faster access to the right information. This assessment identifies the specific processes where automation would save the most time and effort, estimates realistic benefits, and flags where AI isn't the right answer.

Every assessment includes knowledge transfer so your team can evaluate opportunities independently going forward. From £5,000.

AI Strategy & Roadmap

A coherent, phased plan for adopting AI across your operations. Not a generic "you should use AI" document - a concrete roadmap aligned to your actual capabilities, data maturity, and organisational readiness.

Aligned to the AI Opportunities Action Plan, the AI Playbook for the UK Government, the Technology Code of Practice, the Data Ethics Framework, and emerging standards including ISO 42001 and the Algorithmic Transparency Reporting Standard.

Includes governance recommendations, risk assessment, and a realistic implementation timeline with dependencies mapped out. From £8,000.

Technology Procurement Scoping & Requirements Service

Independent, client-side support for getting your requirements right before going to market. We help you define scope, draft specifications, develop evaluation criteria, and understand what's technically realistic and commercially reasonable.

One important commitment: Khiliad will not bid on any procurement it has helped scope under this service. That's a structural guarantee of independence, not just good intentions.

For organisations about to procure technology who want confidence they're asking for the right thing. From £5,000.

UX/UI and Service Design

A standalone design engagement covering user research, journey mapping, wireframes, interactive prototypes, and a design specification that any competent development team can build from.

Designed to meet the GDS Service Standard and WCAG 2.2 AA accessibility requirements. Compatible with the GOV.UK Design System and Frontend Toolkit where required.

There's no obligation to build with us afterwards. The outputs are yours and are designed to be implementation-ready for any team. From £12,000.

Lot 5a: Application and Data Management

Lot 5a covers delivery. These are fixed-price engagements where we design, develop, test, deploy, and hand over working systems - with a warranty and support period included.

Workflow Automation Solution

For organisations with a known process problem: manual effort, repeated data entry, email-based approvals, disconnected systems, or processes that depend on specific people being available.

We deliver a working, tested, deployed automation solution. Not a report about what could be automated - an actual system that's running. Includes training, documentation, and a post-deployment support period.

Typical timeline: 4–10 weeks. From £15,000.

AI Assistant / Knowledge Retrieval System

A bounded, reliable AI assistant that lets staff or service users ask questions and get accurate answers from your own documents, policies, and data.

Built with clear guardrails: source attribution on every answer, honest "I don't know" behaviour when information isn't available, and no fabricated responses. Designed for environments where accuracy matters more than impressiveness.

Uses retrieval-augmented generation (RAG) architecture so the system only answers from your verified content. From £25,000.

Custom Business Application

Bespoke web-based applications designed around your specific workflows and business logic. From case management systems to internal tools to data platforms - built for clarity, reliability, and long-term evolution.

Includes full technical documentation, deployment to your infrastructure or cloud environment, and a handover designed so your team (or any future supplier) can maintain and extend the system independently.

Typical timeline: 10–20 weeks. From £45,000.

Mobile Application Development

Cross-platform or native mobile applications with backend API integration where needed.

We make a platform recommendation - native iOS/Android, cross-platform (React Native/Flutter), or progressive web app - based on what genuinely fits your users and requirements, not what's fashionable or what maximises our billable hours.

Includes app store submission support and a post-launch support period. From £50,000.

Website Design and Build

Professionally designed, accessible, and performant websites with a content management system your team can manage without developer support.

Built to meet WCAG 2.2 AA, the GDS Service Standard, and the Public Sector Bodies Accessibility Regulations 2018. Content migration assistance and editorial training included.

Compatible with the GOV.UK Design System and Frontend Toolkit where required. From £20,000.

How we're different

Technology Services 4 has 87 suppliers across its lots. Many are large system integrators and consultancies. Here's what makes working with us different.

Fixed pricing on everything. Every catalogue item has a fixed price based on scope, not time and materials. You know what you're paying before we start.

Senior delivery. You work directly with our CTO and CEO - the people who designed these services and who'll be accountable for delivering them. No account managers, no junior consultants learning on your project.

Plain English throughout. All deliverables - reports, strategies, documentation - are written for non-technical stakeholders. If a document needs a glossary to be useful, we've failed.

Full ownership, no lock-in. You own all code, documentation, designs, and outputs. Everything is designed to be useful whether or not you work with us again. No proprietary dependencies, no vendor lock-in by design.

Independence where it counts. We won't bid on procurements we've helped scope. We won't recommend building something when a simpler solution exists. Our advisory work is structurally separated from our delivery work.

How to work with us through TS4

Public sector organisations can engage us through the Technology Services 4 framework in two ways:

Award Without Competition - for services available on the CCS Catalogue at published prices, you can call off directly without running a competition.

Competitive Selection - for requirements where you want to compare suppliers, you run a further competition among framework suppliers on your chosen lot.

Either way, the framework provides the compliant procurement route. You don't need to run a full Find a Tender process.

If you'd like to discuss how we can help, or if you want to understand which of our services fits your situation, get in touch:

Naz Keceli, CEO · naz.keceli@khiliad.com

Jimmy Skowronski, CTO · jimmy.skowronski@khiliad.com

Notes to Editors

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2024/25, CCS helped the public sector to achieve commercial benefits equal to £5.3 billion - supporting world-class public services that offer best value for taxpayers.